Cancellation and Refund Policy

Cancellation Policy

• Subscription Cancellation

  Customers have the right to cancel their Walls Research App subscription at any time. To initiate the cancellation process, users can log in to their account on the website or contact our customer support team. Cancellations will be effective immediately, and users will have access to the app until the end of the current billing cycle.

• Refund Eligibility for Subscription Cancellations:

  Refunds are not provided for the remaining period of a subscription cycle after cancellation. However, customers may continue to use the service until the end of the paid subscription period.

Refund Policy

• Refund Requests:

  Refund requests can be made within 30 days of the initial subscription purchase. To request a refund, users must contact our customer support team and provide the necessary details, including the reason for the refund request.

• Refund Eligibility:

  Refunds will be considered under the following circumstances:
  • Technical Issues: If the Walls Research App or website experiences technical difficulties that significantly hinder the user experience and are not resolved within a reasonable timeframe.
  • Unauthorized Charges: If a user identifies unauthorized charges on their account, they should promptly notify Walls Research for investigation.

• Non-Refundable Scenarios:

  Refunds will not be provided in the following situations:
  • User dissatisfaction with the content or features of the app.
  • Failure to cancel a subscription before the renewal date.
  • Violation of the Walls Research App's terms of service.

• Refund Processing:

  Once a refund request is approved, the refund will be processed using the original payment method. The time required for the refund to reflect in the user's account may vary based on the payment provider's policies.

• Refund Processing:

  Users can submit refund requests by contacting our customer support team via email at support@wallsresearch.com Please include the order number, contact details, and a detailed explanation of the reason for the refund request.